Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days. You will receive a tracking number once your order has shipped.
Click on the “Sign Up” or “My Account” button at the top of our website, fill in your details, and follow the instructions to create your FARMMAC account.
You can update your shipping address by logging into your account and editing your address under “Account Settings.” If your order has already been placed, please contact us immediately at [email protected] to see if we can update it before shipping.
Once your order ships, you will receive an email with a tracking number. You can also log into your account and view your order status under “My Orders.”
No. For your security, FARMMAC does not store your credit card information. All payments are processed through secure and encrypted payment gateways.
Sales tax is applied based on your shipping address and local regulations. The total amount, including tax, will be shown at checkout.
We currently ship to many countries. Shipping availability and fees will be calculated at checkout based on your location. If you are unsure, feel free to contact us at [email protected].
Whenever possible, we ship items together in one package. However, if you order multiple items, they may be shipped separately to ensure faster delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in their original packaging. For details, please visit our [Refund and Returns Policy] page or email us at [email protected].
We’re sorry for the mistake! Please contact us at [email protected] with your order number and a photo of the item, and we will arrange a replacement or refund.
If your item arrives damaged, contact us immediately with photos of the damage. We will send a replacement or issue a refund as soon as possible.
Once your return request is approved, we will provide you with the return address and shipping instructions via email. Please do not ship any items back without authorization.
You can reach our customer support team anytime by emailing [email protected]. We typically respond within 24–48 hours on business days.
Please contact us immediately at [email protected]. If your order has not been shipped, we can update the address. If it has already shipped, we will try our best to assist, but we cannot guarantee changes once it’s in transit.
Orders can only be changed or canceled before they are processed for shipment. Contact us as soon as possible if you need to make changes.
Yes, some popular items may be available for pre-order. Please check the product page or contact us for availability and estimated shipping dates.