At FARMMAC, we are committed to providing premium-quality garden tools and ensuring our customers are fully satisfied with their purchase. If you are not completely happy with your order, please review our return and refund guidelines below.
Returns
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You may request a return within 30 days of receiving your product.
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The item must be unused, in its original packaging, and in resalable condition.
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Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days and credited to your original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.
Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately at [email protected] with your order details and photos of the issue. We will arrange for a replacement or a full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected].
Contact Us
For all return, refund, or exchange inquiries, please contact our customer service team at:
Email: [email protected]